Returns policy

If you have an issue with size or colour, spot a flaw, or simply change your mind, you have 30 days (60 over the Christmas period) to request an exchange or refund on this page. We'll send you a Colissimo return label and let you know how to go about receiving your exchange or refund. Of course, the product must never have been washed or worn (beyond trying it on) and must not be damaged.

A few things to note:

• Product exchanges and returns are free (well, they're paid for by Loom, but it's on us 😊)
• For obvious hygiene reasons, we don't accept returns of underwear (i.e. boxers, briefs, knickers, socks) if they've already been opened. In other words, you can send them back if you've changed your mind, ordered too many, or don't like the colour – as long as you haven't tried them on.
• If you bought a product in our Paris shop:
  • Either you come back to the shop: in this case, you can either exchange it in person or get a refund
  • Or we send you a Colissimo return label so you can send your garment back to us by post: in this case, we won't be able to refund you directly to your credit card, but once we've received your parcel, we'll send you a gift card (valid for 2 years) for the corresponding amount so you can place a new order on our site. If you'd prefer this option, write to us at hello@loom.fr with your receipt or your order number.
• If you bought a garment online, you can of course make the exchange or return directly in our Paris shop: you'll just need to give us your order number (and bring the garment!).